If you receive an error message when creating WebOffice plot prints in large formats such as A0 and A1, please try the following test to narrow down the cause:

 

Problem description:

•The corresponding tool for printing (Legacy) is displayed in the toolbar in the WebOffice 10.9 R4 Client

•When creating the A0/A1 expression, an error message appears in the client after a few minutes.

•The printout in the PDF output format is successfully created in the ArcGIS Server output directory (by default .\arcgisserver\directories\arcgisoutput\SynOutputService_MapServer\..)

•You find the following entry in the log file (activate log categories BRIDGE for SOE Logging first):

#2018-11-26 13:52:25,655 DEBUG [ajp-nio-8009-exec-4             ] <projectname>                              E0F71697FAEC1F857CF56A8E62A4D2DC 1221956                  

FAILED :: Request: <?xml version="1.0 encoding="UTF-8 standalone="yes"?>

<SYN_CS session_id="ef50e92e-efc0-429b-bb97-b1a17b430840 xmlns:ns2="http://www.mysynergis.com/schemas/wogui_5">

   <REQ id_req="1543236247857 timeout="20">

       <GET_PRINT printpage_id="2137 printoutput="PDF hires_option_checked="true plot_rotation="-0.0 overview_border_color="255,204,0 subaction="get_print_user timeout="20">

           <CENTERPOINT_SCALE scale="0.0 rotation="0.0"/>

           <CENTERPOINT_SCALE_MULTI x="452652.62921063474 y="462687.31827714015 scale="2500.0 rotation="0.0 overlap="0"/>

           <DYNFIELDS>

               <DYNFIELD dynfield_id="title_value dynfield_value="Datenauszug"/>

               <DYNFIELD dynfield_id="creator_value dynfield_value="<username>"/>

           </DYNFIELDS>

       </GET_PRINT>

   </REQ>

</SYN_CS>

 

 caused by failed to process REST operation (class: b, service: com.mysynergis.functions.geoserver.agsrest.map.o@2ea2823c[

 id=https://gisserver.domain.com/arcgis/SynOutputService/MapServer

 serverUrl=https://gisserver.domain.com/arcgis

] ) due to an unexpected error

 caused by Socket exception. Connection reset

 

Cause of problem:

•In this case it seems that the connection to the client was closed by the server. This may be a problem with the request you were sending, or a problem at its end.

•Check the following points:

oHow is the Timeouts for Printing (Legacy) parameter configured the WebOffice application configuration?

oIs a proxy server in use? The reason for this is that almost every proxy server cancels requests after a certain duration.

oAre timeouts set high enough at the SynoutputService?

•Please try the following tests to better determine the cause:

oPerform print tests directly via services > SynOutputService (MapServer) > SynSOEGateway > soe_base

oThe print request from the WebOffice log file (BRIDGE log category for SOE logging must be activated beforehand) must be inserted in the soe_q field.

 

 

oPlease note: This soe_base page must be called with different URLs in the browser in order to narrow down the cause of the problem.

▪Test with internal Server URL with ArcGIS Server Port (https://gisserver:6443/arcgis/..): Print SUCCESSFUL (response shows path to the created PDF)

▪Test with Server URL via Web Adaptor (https://gisserver.domain.com/<webadaptorname>/..): Print SUCCESSFUL (response shows path to the created PDF)

▪Test with URL via LoadBalancer URL (https://loadbalancerURL.domain.com/<webadaptorname>/..): Pint FAILED (error message in browser ==> The problem is to be found in the IT of the customer, because the LoadBalancer configuration has to be adapted (probably threshold values, timeouts, etc.).