This chapter describes typical log messages in case of printing (Legacy) problems based on the layer IDs of map services.

 

Warning in the WebOffice 10.9 SP1 log file:

The Layer IDs of the service <servicename> ('publisher@https://wodemo.mysynergis.com/WebGIS/<servicename>/MapServer') are not in ascending order or there are gaps. WebOffice print and ePaper might not work correctly, because WebOffice only supports ascending layer IDs. Please open the MXD for your service and use Save a Copy... with type ArcMap 10.1 and 10.2 Documents (*.mxd) and re-publish the new MXD to consolidate the layer IDs.

 

 

Reason:

Due to a change in the LayerID order of the MXD WebOffice 10.9 SP1 can no longer assign the correct LayerIDs.

To avoid complications when printing (plot) or reporting (ePaper), the following is required WebOffice 10.9 SP1 ascending IDs of the layers.

 

Problem solving:

There are two options to fix this problem WebOffice 10.9 SP1.

1) Automatic sorting of LayerIDs in ArcMap by WebOffice author:

If this option is enabled, the automatic sorting of LayerIDs in ascending order in ArcMap is done by the WebOffice author. WebOffice author corrects this sorting. After that, the map must be republished and the resources for the WebOffice 10.9 SP1 project must be reloaded.

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See chapter Settings for details about the WebOffice 10.9 SP1 configuration.

 

 

2) Workaround, if automatic sorting of LayerIDs in ArcMap by WebOffice author is NOT activated:

Please open the MXD for your service and use Save a Copy... with type ArcMap 10.1 and 10.2 Documents (*.mxd) and re-publish the new MXD to consolidate the layer IDs. After that the resources for the WebOffice 10.9 SP1 project must be reloaded.