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Problems with WebOffice extensions Uninstall

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If you have problems with uninstalling WebOffice extensions please check whether

the WebOffice Extensions Service has been stopped: Open the Services (Local) and stop the service if it is still running.

 

Stopped WebOffice Extensions Service

Stopped WebOffice Extensions Service

 

the COM+ applications have been stopped: Open the Component Services and stop WebOffice ePaper/WebOffice export/WebOffice plot if they are still running.

 

Stop COM+ applications

Stop COM+ applications

 

Then uninstall the WebOffice extensions and install the newer version.

Note: Do not forget to start the WebOffice Extensions Service after successful installation.

Note: During the uninstall process of the WebOffice extensions also the ArcGIS 10.2 Engine will be uninstalled. To avoid problems during the uninstall/install process, please ensure, that the ArcGIS 10.2 Engine still exists on the system before uninstalling the WebOffice extensions.