In WebOffice author standalone under the tab Extras there is the possibility to export a file in which some data about the WebOffice 10.9 R4 project is automatically compiled. In addition, this function offers the possibility to make some settings for the file that is to be exported.

 

 

The following information can be covered by the support file:

▪Support ticket ID or title (manual)

▪Version number

▪Operating system information

▪Log files

▪Settings

▪Saved application configuration (+ schema)

▪Configuration schema

▪The current project which is opened in the WebOffice author standalone

▪UserManagement

▪ArcMap Project (.mxd) / ArcGIS Pro Project (.aprx)

▪ArcMap Map Package (.mpk) / ArcGIS Pro Project Package (.ppkx)

▪URLs (e.g. to a Map Package (ArcMap, .mpk) or a Project Package (ArcGIS Pro, .ppkx) shared on a Portal or web server)

▪Description

▪Additional Information

▪Screenshot or file

 

 

The function can be finished by clicking on the Button Export... This generates a .zip file which can be forwarded to the support (https://resources.weboffice.vertigis.com/Documentation/WebOffice/contact.html).