Problems related to VertiGIS Integrator

In this chapter you will find information and solutions on problems related to the VertiGIS WebOffice Integrator.

 

WebOffice Integrator Button does not show up in the search result / WebOffice Integrator Button is not clickable

This problem occurs if the Integrator component is not correctly installed, initialised or configured.

 

WebOffice Integrator button available but inactive

WebOffice Integrator button available but inactive

Please check the following steps for the solution of the problem:

1. These two components have to be installed for a correct functionality of the Integrator:

GeoOffice Integrator

WebOffice Integrator

If one of these two is not installed, please do so via the VertiGIS installation website http://resources.geooffice.mysynergis.com/Software/index_10_6.html. The GeoOffice Integrator is for navigating from a Desktop-Product to the WebOffice 10.9 SP1 Client, while the WebOffice Integrator is used fir navigating from the WebOffice 10.9 SP1 Client to a Desktop-Product.

 

2. The cause of the problem could also be an incorrect registration of the VertiGIS Integrator components. If the above mentioned error causes have already been checked, the Integrator components have to be registrated again manually.

 

Open the console (CMD) as Administrator

Navigate to the following path using Change Directory cd C:\Windows\SysWOW64

Enter the commands regsvr32 DDE.dll and regsvr32 IntegVb.dll

 

Command Prompt (CMD) to register the integrator libraries 

Command Prompt (CMD) to register the integrator libraries

 

After entering the two commands there should pop up two notification concerning the successful registration.

 

trouble_integrator05trouble_integrator06

Message after successful registration of the required DLL files

 

 

After the registration of the Libraries (DLL) the Integrator application should be available again.

 

 

Note: You will find further information on the configuration of the Integrator tool in WebOffice 10.9 SP1 in the chapter Desktop-Integration -Integrator or Desktop-Integration - Custom Tool.

Note: You will find further information on the configuration of the Integrator parameters in the chapter Integrator-Client Configuration.