Problems with COM+ Services
See this chapter for troubleshooting related to com+ services.
Note: This chapter might be a troubleshooting for the version unknown error in SynAdmin.
If you get an unexpected error message when restarting your com+ services, please remove all COM Surrogate processes in your task manager.
Unexpected error when restarting the COM+ services
Com Surrogate processes in task manager
Next restart the com+ services.
Component (com+) services
After that you can check via the WebOffice extensions Standalone Testclient, if a valid version can be found.
WebOffice extensions Standalone Testclient - check for version
Finally reload your WebOffice 10.9 SP2 application and the version unknown error should be dissolved.