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SOE Logging

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If you are not getting enough information from the Server Object Extension log file, please follow the steps below:

 

1. Set BRIDGE to DEBUG

Set the WebOffice 10.8 SP2 application logger BRIDGE in SynAdmin in the Logging Tab to DEBUG.

Set loglevel BRIDGE to DEBUG

Set loglevel BRIDGE to DEBUG

 

2. Replicate the issue

Replicate the issue in the WebOffice 10.8 SP2 client, e.g. by doing a print.

 

3. Set Server Object Extension log levels to DEBUG

Check the WebOffice 10.8 SP2 log file. You will find two URLs in it for setting the SOE specific log categories MAP and HANDLER to DEBUG. Execute these URLs in your browser:

http://<HOST-NAME>:6080/arcgis/rest/services/SynOutputService/MapServer/exts/SynSOEGateway/sgc_log_status?endpoint=http%3a%2f%2f<HOST-NAME>%3a6080%2farcgis&log_category=HANDLER&log_level=DEBUG

http://<HOST-NAME>:6080/arcgis/rest/services/SynOutputService/MapServer/exts/SynSOEGateway/sgc_log_status?endpoint=http%3a%2f%2f<HOST-NAME>%3a6080%2farcgis&log_category=MAP&log_level=DEBUG

 

Note: These URLs change the log levels of the file syn_state_default.json (<ArcGIS Server location>\directories\WebOfficeSystem\<102.x.x.yyyymmddhhmm>\).

 

4. Replicate the issue again

Replicate the issue in the WebOffice 10.8 SP2 client again, e.g. by doing a print.

 

5. Check Server Object Extension log file

By copying the following link to your browser, you can access the Server Object Extension log file:

http://<HOST-NAME>:6080/arcgis/rest/services/SynOutputService/MapServer/exts/SynSOEGateway/sgc_log_query?endpoint=http%3a%2f%2f<HOST-NAME>%3a6080%2farcgis&username=Publisher&password=9zfb%2f1WbFwq%2bjo0d33NtnA%3d%3d&id_transaction=d97700f3-32b9-4225-95ae-75b8044c7a71

SOE Logging

SOE Logging

 

6. Reset the Server Object Extension log levels

After analyzing the Server Object Extension log file don't forget to reset the log levels of the Server Object Extension and the WebOffice 10.8 SP2 application. For resetting the Server Object Extension log open the file syn_state_default.json (<ArcGIS Server location>\directories\WebOfficeSystem\<102.x.x.yyyymmddhhmm\) and change back the log categories to the default settings from below.

Server Object Extension log default settings

Server Object Extension log default settings