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Install/Uninstall Problems during Setup Process

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If you encounter problems during uninstall/install procedure of a specific software component then it is possible to generate detailed logging information for the whole setup process using the command line commands documented below.

 

Note: You must execute the documented commands as administrator (execute as administrator option in Windows).

 

Open a DOS box (command line). You must start the command line utility as administrator!

 

Start menu > Run > cmd

Start menu > Run > cmd

 

Navigate to the file location of the setup that causes problems during setup process

 

Navigate to the folder that contains the .msi file

Navigate to the folder that contains the .msi file

 

If installing the software is not possible without problems/errors then write the command

 

msiexec –i <SetupFile.msi> /l*v <log file location>

 

Example for logging the WebOffice author setup - the log file will be saved on the desktop

Example for logging the WebOffice author setup - the log file will be saved on the desktop

 

If uninstalling the software is not possible without problems/errors then write the command

 

msiexec -x <SetupFile.msi> /l*v <log file location>

 

Please contact your WebOffice support team and send a detailed description of the occurring problems together with the log file.