Troubleshooting > Problems Related to WebOffice extensions 10.4 > Problems Related to Printing, ePaper or Export > Problem Analysis

This chapter describes how to use the logging for the WebOffice extensions 10.4 to get more information.

So that some information cannot be missed, we recommend to set the log level during the analysis to 'ALL'.

•Open the config file from C:\Program Files (x86)\SynerGIS\GeoOffice\Bin\_log4net.config in a text editor and edit as follows:

Edit the log category in _log4net.config

•Restart the service SynerGIS WebOffice Extension

•Ask the version via Extension Standalone Testclient (Response is propably NULL)

•Check the logfile (output path is set in config file)

•Send log file for further analysis to your WebOffice-Support team

•Reset the log level for the WebOffice extensions 10.4

Logging Extensions