Troubleshooting > Install/Uninstall Problems during Setup Process

If you encounter problems during uninstall/install procedure of a specific software component then it is possible to generate detailed logging information for the whole setup process using the command line commands documented below.

Note: You must execute the documented commands as administrator (execute as administrator option in Windows).

•	Open a DOS box (command line). You must start the command line utility as administrator!

Start menu > Run > cmd

•	Navigate to the file location of the setup that causes problems during setup process

Navigate to the folder that contains the .msi file

•	If installing the software is not possible without problems/errors then write the command

msiexec –i <SetupFile.msi> /l*v <log file location>

Example for logging the WebOffice author setup - the log file will be saved on the desktop

•	If uninstalling the software is not possible without problems/errors then write the command

msiexec -x <SetupFile.msi> /l*v <log file location>

Please contact your WebOffice support team and send a detailed description of the occuring problems together with the log file.