Uninstall WebOffice FTS-Index

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Uninstall WebOffice FTS-Index via Control Panel\Programs\Programs and Features.

•This way of uninstalling is only valid from version WebOffice FTS-Index 7.4.0.76.

•It is recommended to stop the Windows service of the WebOffice FTS index service (port 8983) before uninstalling the FTS index application.

•After uninstalling WebOffice FTS-Index it is recommended to reboot the system.

Note when uninstalling older versions of WebOffice FTS-Index:

•With installed older versions of WebOffice FTS-Index it can happen that an uninstallation directly via Windows (e.g. under Control Panel\All Control Panel Elements\Programs and Features) is not successful.

•A successful uninstallation can be performed by using the Windows command prompt CMD.

•It could be helpful to manually stop the WebOffice FTS Index service before uninstalling the WebOffice FTS-Index.

•Please start the Windows command prompt as administrator.

•The uninstallation process must be performed with the installation file, which was originally used. To do this, the installation file must be in the same path in which the file was stored during the installation. Otherwise there could be problems while uninstalling the WebOffice FTS-Index.

Navigate to the directory where the original installation file WebOffice_FTS-Index_Setup.msi is stored and start the setup.

Start the uninstall setup via CMD

Next the installation setup starts.

WebOffice FTS-Index Setup

In the next window you can choose either to repair or to remove the WebOffice FTS Index application. Click Remove to remove the WebOffice FTS-Index from your computer.

Removing SynerGIS WebOffice FTS-Index

Please consider that the computer has to be restarted in order to complete the uninstallation successfully.

Uninstalling SynerGIS WebOffice FTS-Index

After finishing the setup, the FTS-Index application is uninstalled.

Troubleshooting

Sometimes the uninstallation process cannot be completed successfully.

Please try the following workaround in this case:

1.Open the following URL in your Webbrowser and download this file: http://aka.ms/Program_Install_and_Uninstall

2.Execute the downloaded file

3.The Windows Assistant for program installation and uninstallation opens. Follow the further steps and select the setup for the WebOffice FTS-Index.

Windows Assistant for program installation and uninstallation

Select "Uninstalling"

4.Troubleshooting can take several minutes

Troubleshooting can take several minutes

5.Troubleshooting as well as uninstallation is completed when the following message appears:

Troubleshooting the uninstallation of FTS-Index is completed