ArcGIS Engine - License Expiration

The following entry within the WebOffice Logfile refers to the expiration of the license for ArcGIS Engine:


no license found

   at SynerGIS.WebOffice.Plotservice.PlotEngine..ctor()

   at ExtensionsHost.RunExtension.StartPlotEngine(String request)

   at ExtensionsHost.RunExtension.StartEngine(String request)

   at ExtensionsHost.RunExtension.ReadAndExecute(String value)]. Code: 9102



Since 10.2 WebOffice is using a 32bit ArcGIS Desktop process for the plot generation. Therefore, the availability of an appropriate ArcGIS license (ArcMap or ArcGIS Engine) is mandatory. The license for ArcGIS Engine is partially added to the WebOffice extensions and can be used by all customers, who do not have their own ArcGIS license to generate a plot.




Due to some contractual reasons between VertiGIS GmbH and Esri Inc, this license for ArcGIS Engine can expire. For example, the appropriate expiration date within the current version of WebOffice extensions is the 31st of December 2023.


If the license for ArcGIS Engine has expired, you will have the following options:


A) Necessary steps to perform the ArcGIS Engine License Prolongation

1.Self-contained allocation of an appropriate license for ArcGIS Desktop

2.Installation of ArcGIS Engine License Prolongation for WebOffice extensions:



3.Go to the machine, where WebOffice extensions including ArcGIS Engine is installed

4.Unzip the ZIP file

5.Run LicenseUpdate_AGS10x.exe as Administrator ==> Command window will open and display License successfully installed'




Due to legal agreements with Esri Inc. this ArcGIS Engine license may only be used for VertiGIS WebOffice extensions!


If you are using an older version of ArcGIS Engine (e.g. 10.2.x or 10.3.x) the prolongation is not possible in the way described above. Please contact your WebOffice Support Team for help.  

Requirement is ArcGIS Engine, which comes with WebOffice extensions.


B) Alternative possibility, if the execution does not work

1.Upgrade to the latest WebOffice version (in case of maintenance)

2.Installation of the latest version of the WebOffice extensions:
Download link:


Please contact the WebOffice Support Team for more details.