Virus Scanner Exceptions Recommendations

The following recommendations are given by VertiGIS on directory exceptions, which should be set in a virus scanner on the servers. Otherwise, unexpected problem behaviors may occur for WebOffice 10.9 R4.

 

Path/Directory

Description

<installation drive>:\Tomcat\webapps\<WebOffice>\output

Folder output on the server where the WebOffice application is installed

<installation drive>:\arcgisserver\directories\arcgisoutput

Folder arcgisoutput on the server where ArcGIS Enterprise is installed

<installation drive>:\arcgisserver\directories\arcgissystem\arcgisinput

Folder arcgisinput on the server where ArcGIS Enterprise is installed

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Since the WebOffice application server is used by means of the ArcGIS Server WebOffice SOE for ArcMap based map services the application server has also access (e.g. WebOffice project initialization, printing, etc.) to the MXDs underlying the map services, the following FAQ must also be observed:

https://support.esri.com/en/technical-article/000015729

<installation drive>:\Program Files (x86)\VertiGIS\GeoOffice

Folder GeoOffice on the server where WebOffice extensions are installed.

<installation drive>:\Program Files (x86)\VertiGIS\WebOffice FTS-Index\server\solr\<WebOffice>\data

Folder data on the server where the WebOffice FTS-Index application is installed

•C:\Program Files (x86)\VertiGIS\WebOffice author standalone\*

•%APPDATA%\Roaming\VertiGIS\WebOfficeAuthorStandalone\*

 

Folder WebOfficeAuthorStandalone on the server where WebOffice author standalone is installed

WebOffice usermanagement

For file-based UM-DBs, either the UM-DB should be completely excluded, or at least the WebOffice author standalone and the Apache Tomcat process should be excluded.

If necessary, database drivers and their configuration files should also be excluded.

 

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More information about exceptions when using MS SQL Server:

To select antivirus software to run on computers running SQL Server (microsoft.com)

Virus Scanner Exceptions Recommendations